1. In-Stock Items (Australian Warehouse)
Orders are typically processed and prepared for dispatch within 1–2 business days after payment confirmation.

After dispatch, standard in-stock items are typically delivered to most areas across Australia within 2–10 business days, depending on the delivery location.

Estimated Total Delivery Time: 3–12 business days from payment confirmation.

2. Custom and Made-to-Order Items
These items are custom-produced and shipped via international logistics networks:
Order Processing / Production: 5–16 business days. This period covers custom product manufacturing, preparation and packaging.

Sea Freight Transit: 17–21 business days. This period includes export customs clearance and ocean transit to Australian ports.

Australian Customs Clearance / Local Warehouse: 6–8 business days. This period includes customs clearance and transfer to our local warehouse.

Domestic Delivery: 2–10 business days. This period includes delivery within Australia and may vary depending on the delivery address, carrier availability, and local access conditions.

Overall estimate: approximately 6–11 weeks from order confirmation, depending on production schedules, customs processing, port conditions, carrier availability, and the final destination.

All delivery timeframes stated in business days exclude weekends and applicable public holidays.

Shipping Costs: Rates are calculated at checkout based on the weight, size of the items, and your delivery destination.

Delivery Scope: Standard service includes front-door or roadside delivery (ground floor only for apartments) between 9:00 AM and 5:00 PM, Monday to Friday.

Tracking: A tracking number is provided for every order, allowing you to monitor your shipment's progress in real time.

Premium Services: Optional White Glove Delivery (including indoor placement and assembly) and Warehouse Pickup are available upon request for additional fees.

Tax Information: All website prices are inclusive of GST, which will be clearly itemized at checkout.

Learn more: Shipping Policy

We deeply appreciate the importance of making the right decisions when it comes to choosing office furniture. Our Office Furniture Return and Exchange Policy is thoughtfully designed to guarantee your complete satisfaction with your furniture purchases. Please carefully review the following policy details to fully understand the terms and conditions:

Learn more: Return and Refund Policy

• Browse and select your desired furniture style.
• Add items to your shopping cart.
• Proceed to checkout to complete your purchase.

For custom requirements beyond our standard options, please contact
sales@kaguya.com.au for assistance.

Learn more: How to Order

1. Due to the difference between shooting lights and display resolutions, there may be chromatic aberrations between the picture and the real object, and the pictures on our website are for reference only.

2. Since the dimensions of our products are measured manually, there may be some variation in inches between the actual product and the measurement data. The measurement data is provided for reference purposes only.

3. Wipe clean with a soft dry cloth. To protect the finish, avoid the use of chemicals and household cleaners. Hardware may loosen over time. Periodically check that all connections are tight.

1.Contact us with Live Chat Support.

2.Contact us From Email: sales@kaguya.com.au

3.Contact us here: Contact Us