The Ordering Process

• Step 1: Explore Our Selection
  Visit our website, https://kaguya.com.au, and browse through our extensive collection of premium office furniture. Whether you are looking for modern designs or functional classics, we have something for every office setting.
• Step 2: Select Your Items
  Click on the office furniture piece you are interested in to view detailed information, including images, specifications, and pricing. Customise your selection by choosing the desired colour, size, and quantity. If you cannot find your preferred size or style in the available options, please contact our customer service team. Most of our products can be customised beyond standard options, though additional costs may apply and will need to be evaluated on a case-by-case basis.
• Step 3: Add to Cart
  After finalising your selections, click the "Add to Cart" button to place the items in your shopping cart.
• Step 4: Value-Added Services
  We are pleased to offer white-glove delivery. This service is provided by an experienced third-party team who will efficiently assemble your furniture on-site, ensuring its stability and safety. Fees and service details must be arranged directly with the team.
• Step 5: Check Your Cart
  Ensure that the items, quantities, and options in your cart align with your preferences. Make any necessary adjustments if needed.
• Step 6: Proceed to Checkout
  Click "Checkout" to begin the checkout process. Our system will guide you through entering your shipping and billing details.
• Step 7: Shipping Details
  Provide the delivery address where you would like your office furniture to be sent. Ensure the accuracy of the information for a smooth delivery experience.
• Step 8: Choose Payment Method
  Select from the available payment options, including credit cards (Visa, MasterCard, American Express, Google Pay, Shop Pay, UnionPay, JCB Pay), or electronic funds transfer (EFT).
• Step 9: Review and Confirm
  Before finalising your order, review all details, including items, quantities, pricing, and shipping information. Once everything looks good, confirm your order.
• Step 10: Receive Confirmation
  You will receive an on-screen confirmation immediately after placing your order. A confirmation email will also be sent to the address you provided during checkout.
• Step 11: Stay Updated
  We will keep you informed about your order's progress. You can track its status by logging into your account on our website or by contacting our customer service team.

Support and Policies

Pre-Sales and After-Sales Support: When you visit our website, you will find an online customer support chat window in the bottom right corner. Our knowledgeable team is available to assist you in real-time, providing detailed information, answering questions, and addressing any concerns. For email support, contact us at sales@kaguya.com.au. We are dedicated to ensuring a smooth shopping experience for you.

90-Day Return and Exchange Policy: Your satisfaction is paramount to us. We offer a 90-day window for returns and exchanges. If you encounter any issues with your purchased items within this period, contact our customer service team for assistance. For more details, visit our Return and Refund Policy page.

We are excited to offer you a seamless and delightful ordering experience as you explore and select your new office furniture pieces from our curated collection. Your satisfaction is our top priority, and we are here to assist you every step of the way.

Experience Office Elegance with Kaguya. Crafted for Comfort.